Official decision making is circumscribed by laws, rules, and regulations which often result in inflexibility, "red tape" and slowness to act. A hierarchical business structure, unlike business that operates in a competitive environment that does not reward slow decision making if it results in poor sales or customer service. Library's are often linked to large bureaucracies, government or schools and universities.
For more information http://archive.ifla.org/VII/s34/pubs/glossary.htm#B
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